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How to get Customer Retention

High level of customer satisfaction is a business goal for every brand and a key to success.And, you know what? This actually makes me extremely happy and excited. I love the fact that companies are taking efforts to make their customers happy in addition to thinking about the product and services offered. Businesses now know the importance of maintaining a good relationship with customers.While it is relatively easy to say, it is much more difficult to maintain and actually keep your customers happy and satisfied with the services or products you provide.

Speaker

  • Monika Khanna
    Monika Khanna
    IBM

    Monika is an empathetic problem solver with over a decade of experience in passion of learning and hands-on expertise in user research, usability analysis, need analysis, project planning, resource management, information architecture, wire-framing prototypes and execution of short to long-term projects, managed and delivered interactive solutions for various industry domains with an eye of alancing user needs with the business goals. In her spare time, she likes to write articles on UX and share her knowledge. Monika loves to travel and explore new places.

Date

Jun 17 2020

Time

11:15 - 11:45

Location

Room Barcelona II
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